Shipping & Returns - Crazy Shot Drones
OFFICIAL AUSSIE Distributor - Support & Warranty 1300 79 03 51 - Free delivery (2-4 business days)

Shipping & Returns

We are a DJI Authorised Dealer in Australia so we can process basic warranty repairing, tech support and RMA evaluation on your behalf. Please contact support@crazyshotdrones.com.au for more information. 

All our Drones are guaranteed new from authorised distributors in Australia. All our Drones are covered by the standard manufacturer’s Australian warranties.

Crazy Shot Drones definitely does not deal in any 'grey market', 'direct import' or so-called 'international versions' of goods. All our Drones are sourced from authorised distribution channels with original Australian warranties.

Return Policy

If you have any problems with your order, please email or call us right away - so that we can resolve any issues and work with you to keep your gear in good working order. Our customers come first!

Please contact info@crazyshotdrones.com.au to obtain an RMA# before shipping your order back.

We reserve the right to reject returned items if they are not in a condition to resell them as a new product. These parts can be complex systems, failure of one component can result in a crash or damage. Our 30 day money back ensures that the customer will receive the cost of the sale minus original cost of shipping as long as the product has not been used, flown, or opened. If the original packing has been opened then the buyer may be subject to a 10% restocking fee.

For any unopened products, you will have 14 days to return the product. All returns require a RMA Authorisation Number - Contact us before shipping any product back.

Warranty
Warranty for all products is as per manufacturers specifications. Crazy Shot Drones does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Crazy Shot Drones does not make, manufacture, or fabricate any of the products found herein.

The warranty does not cover, and Crazy Shot Drones is not responsible in any way, for damage to other equipment due to a failure of a component. Crazy Shot Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at crazyshotdrones.com.au
Please refer to the specific manufacturer for detailed warranty information. DJI's Full Warranty Policy can be found here http://www.dji.com/service

If a Warranty issue does arise and the item must be returned to the manufacturer for repair or replacement you can either contact the manufacturer and obtain an RMA number or you can ask us to manage the manufacturer warranty process on your behalf. Please email support@crazyshotdrones.com.au for more information.

Order Shipment:

We process orders within 2 days, please allow 3-7 business days for delivery. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@crazyshotdrones.com.au

Damages:

All of our items are covered by a manufacturer warranty therefore you will need to return them to the manufacturer only.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos/videos to info@crazyshotdrones.com.au and we will process an insurance claim on your behalf.

* Claims for damaged or missing items must be reported within 3 business days of delivery

Please note: All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.

All duties and taxes are the responsibility of the customer.


NOTE: We require a valid shipping address for all orders. We cannot ship to PO Box Addresses.

Privacy Policy: We do not store any credit card information on our web servers - We strive to protect your privacy!

 

Cancellations & Refunds:

Customer agrees to our Policy below by purchasing any products or services provided by Crazy Shot Drones. 

You (the buyer) is responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.


Terms & Services

If you have any problems with your order, please email or call us right away - so that we can resolve any issues and work with you to keep your gear in good working order. Our customers come first!

Please contact Crazy Shot Drones to obtain an RMA# before shipping your order back.

We reserve the right to reject returned items if they are not in a condition to resell them as a new product. These parts can be complex systems, failure of one component can result in a crash or damage. Our 30 day money back ensures that the customer will receive the cost of the sale minus original cost of shipping as long as the product has not been used, flown, or opened. If the original packing has been opened then the buyer may be subject to a 10% restocking fee.

The warranty does not cover, and Crazy Shot Drones is not responsible in any way, for damage to other equipment due to a failure of a component.

Crazy Shot Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at Crazyshotdrones.com.au

Returns are voided if any of the boards are tampered with or if a customer installs or modifies any parts/ pieces of their products.

Crazy Shot Drones does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Crazy Shot Drones does not make, manufacture, or fabricate any of the products found herein. Customer agrees to not file or claim any credit card chargebacks. Customer agrees to our policy by purchasing any products or services from our company.

For any DJI products, please see www.dji.com for return and warranty policy. The customer understands that any of the DJI drones are radio controlled machines, they can crash or lose radio connection. Crazy Shot Drones is not liable or responsible for any damages caused to or by any drones that we sell. We are not responsible for any crashes/ damages that occur during the use of any drone or radio controlled products that we sell. We are not responsible for improper installation of our products.  


Price Changes
Prices are subject to change. Products purchased before price changes do not qualify for any store credits, or refunds of the price difference.

 

Defective Dji Products

After 10 days of the original purchase date any defective DJI product received must be sent in to DJI for replacement or repair. Crazy Shot Drones is not responsible for defective items from DJI. Please contact DJI customer service at 818-235-0789 (US).

http://www.dji.com/support/report-problem  

3D Robotics Warranty:

Please click on the link to find out more on 3D Robotics warranty, returns, refunds, and repairs process.

https://3drobotics.com/warranty