SHIPPING & RETURNS
We offer Australia wide Free delivery.
After your item has shipped please allow another 2 – 5 business days for delivery to metro areas or 4 – 7 business days for regional and remote areas. You will be notified by email once is has shipped and we'll provide you with a tracking number. These timelines are guidelines only. Crazy Shot Drones does not take any responsibility for any delays in shipping.
We only use person-to-person delivery services to ensure orders can be tracked all the way through to delivery. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address, where someone you trust will be available to receive and sign for the order during normal business hours.
Warranty & Returns
We are a DJI Authorised Dealer in Australia so we can process basic warranty repairing, tech support and RMA evaluation on your behalf. Please contact email@example.com for more information.
All our Drones are guaranteed new from authorised distributors in Australia. All our Drones are covered by the standard manufacturer’s Australian warranties.
Crazy Shot Drones definitely does not deal in any 'grey market', 'direct import' or so-called 'international versions' of goods. All our Drones are sourced from authorised distribution channels with original Australian warranties.
We accept returns if you receive an incorrect or faulty item only.
For returns of this nature, you must contact us within 7 days of receiving the item in order to claim DOA (Dead On Arrival), after this time it will need to be lodged as a warranty claim with the manufacturer. Shipping of faulty or Warranty items back to supplier will be incurred by the customer.
Items must be returned in the condition they were received and in original packaging. Returns will not be accepted without previous return authorisation, so please do not return any items without first contacting us.
If you need to return an item, please email us at firstname.lastname@example.org and confirm the steps before sending back to our warehouse. Please also provide documentation in the parcel of what is wrong with the item, and how you wish to proceed.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.
Warranty for all products is as per manufacturers specifications. Crazy Shot Drones does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Crazy Shot Drones does not make, manufacture, or fabricate any of the products found herein.
The warranty does not cover, and Crazy Shot Drones is not responsible in any way, for damage to other equipment due to a failure of a component. Crazy Shot Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at crazyshotdrones.com.au
Please refer to the specific manufacturer for detailed warranty information.
If a Warranty issue does arise and the item must be returned to the manufacturer for repair or replacement you can either contact the manufacturer and obtain an RMA number or you can ask us to manage the manufacturer warranty process on your behalf. Please email email@example.com for more information.