We offer FREE Australia wide express delivery. 1-3 business days.
Perform flying stunts, shoot quick videos with EZ Shots, and learn about drones with coding education. Get yourself a Tello to find out just how awesome flying a drone can be!
This product is manufactured by Shenzhen RYZE Tech Co. Ltd.
For aftersales service please contact: support@ryzerobotics.com
[1] Read through the Tello Quick Start Guide before flying.
[2] Compatible remote controllers sold separately. The remote controller shown in the Say Hello to Tello video is a customized GameSir remote controller.
[3] Estimated flight time is based on flying in windless conditions at a constant speed of 9.3 mph (15 kph). Actual flight times may vary depending on your environment.
[4] Attainable when FCC compliant in an interference-free environment.
[5] Propeller guards are recommended when using these functions. Fly with caution.
[6] Failsafe Protection is automatically enabled when mobile device signal is weak or lost, the Tello App crashes, or the aircraft’s vision positioning system fails for more than 3 seconds.
FAQ
Aircraft
How do I control Tello?
You can control Tello directly via Tello app or with a supported Bluetooth remote controller connected to the Tello app.
Supported devices
iOS: Requires iOS 9.0 or later.
Compatible with iPhone 5s, iPhone 5 SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad mini 4 and iPad mini 4 Wi-Fi + Cellular.
Android: Android version 4.4.0 or later.
Compatible with Samsung S7, Samsung S6 edge, Samsung S5, Samsung Galaxy note 4, Samsung Galaxy note 3, Huawei Honor 8, Huawei Honor 9, Huawei P8 Max, Huawei P10, Huawei Honor V8, Huawei P9, Huawei nova2, Xiaomi 6, Xiaomi Note2, Redmi Note, OnePlus5, vivoX6, Google Pixel1 XL, Google Pixel2.
*Support for additional devices available as testing and development continues. For the latest information, please refer to the official Tello website.
What kind of interesting things can Tello do during flight?
Tello can perform eight different flips, fly up and down from your hand in Bounce mode, or automatically record short videos with EZ Shots.
Can Tello fly indoors?
Yes, Tello is safe to fly indoors. Tello can also fly outdoors, but it is only recommended to do so in windless conditions.
Is Tello waterproof?
No.
Camera
What does Tello's camera feature?
Tello's camera is capable of capturing photos and recording videos. With EZ Shots, users can fly in three specific patterns while recording short videos.
Where are my captured photos and video saved? How can I export them?
Photos and video will save to your smartphone. You can export files from your smartphone as needed.
Do I need to insert an SD card to store photos and video?
No.
What is Tello's video transmission range?
Maximum video transmission range is approximately 100m, but that range may vary according to your environment.
Batteries
How do I charge Tello's battery?
You can either charge one battery via the USB port on the aircraft or charge three batteries simultaneously using the battery charging hub.
Does Tello support battery hot-swapping?
No. If you do so, you may lose the photos or video taken during your last flight.
Propellers
How do I replace propellers?
You can replace propellers by manually by detaching the old ones and mounting new ones.
How can I differentiate clockwise (CW) and counterclockwise (CCW) propellers? Do I have to mount different propellers in specific places?
Tello's propellers and motor casings are marked for differentiation. CW and CCW propellers must only be attached to CW and CCW motors, respectively. CW propellers have notches near where they attach to the motors, and CW motor casings are also marked with notches. CCW propellers and motors both do not have notches.
Updating Firmware
How can I update my Tello's firmware?
You can update Tello's firmware via the Tello app.
What should I do the update is interrupted or fails?
If the update fails, reconnect your Tello to the Tello app and try again.
Can I update my Tello on a computer?
Not at this time.
Accessories
Which Bluetooth controllers are compatible with Tello?
Tello is currently compatible with the customized Gamesir or Gamevice remote controller.
Which programming platforms can I use to program Tello?
Tello currently supports Scratch programming. More programming platforms will be available in future.
SHIPPING & RETURNS
We offer FREE Australia wide delivery.
Shipping
After your item has shipped please allow another 2 – 5 business days for delivery to metro areas or 4 – 7 business days for regional and remote areas. You will be notified by email once is has shipped and we'll provide you with a tracking number. These timelines are guidelines only. Crazy Shot Drones does not take any responsibility for any delays in shipping.
Stock
All the items in our website, unless specified, are currently in stock. We keep our stock levels updated on a daily basis.
Delivery
We only use person-to-person delivery services to ensure orders can be tracked all the way through to delivery. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address, where someone you trust will be available to receive and sign for the order during normal business hours.
Warranty & Returns
We are a DJI Authorised Dealer in Australia so we can process basic warranty repairing, tech support and RMA evaluation on your behalf. Please contact support@crazyshotdrones.com.au for more information.
All our Drones are guaranteed new from authorised distributors in Australia. All our Drones are covered by the standard manufacturer’s Australian warranties.
Crazy Shot Drones definitely does not deal in any 'grey market', 'direct import' or so-called 'international versions' of goods. All our Drones are sourced from authorised distribution channels with original Australian warranties.
Return Policy
We accept returns if you receive an incorrect or faulty item only.
For returns of this nature, you must contact us within 7 days of receiving the item in order to claim DOA (Dead On Arrival), after this time it will need to be lodged as a warranty claim with the manufacturer. Shipping of faulty or Warranty items back to supplier will be incurred by the customer.
Items must be returned in the condition they were received and in original packaging. Returns will not be accepted without previous return authorisation, so please do not return any items without first contacting us.
If you need to return an item, please email us at info@crazyshotdrones.com.au and confirm the steps before sending back to our warehouse. Please also provide documentation in the parcel of what is wrong with the item, and how you wish to proceed.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.
Warranty
Warranty for all products is as per manufacturers specifications. Crazy Shot Drones does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as Crazy Shot Drones does not make, manufacture, or fabricate any of the products found herein.
The warranty does not cover, and Crazy Shot Drones is not responsible in any way, for damage to other equipment due to a failure of a component. Crazy Shot Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased at crazyshotdrones.com.au
Please refer to the specific manufacturer for detailed warranty information.
If a Warranty issue does arise and the item must be returned to the manufacturer for repair or replacement you can either contact the manufacturer and obtain an RMA number or you can ask us to manage the manufacturer warranty process on your behalf. Please email support@crazyshotdrones.com.au for more information.
